FAQ’s

 

How do I update the contact information on my membership, including address, phone number, and e-mail?

The request for these changes can be completed at your local Brick Bodies/Lynne Brick’s club. Just ask at the Service Desk. You can also login to our Member Section of the website here to change your information.

How do I change the credit card or checking account information used to bill me for my membership? 

This request must be submitted in person at your local club. You must provide a voided check or bring the credit card you wish to use. This request must be completed by the 20th of the month prior to the month you want the change to be effective. Example: Change your account information by March 25th, 2011 to be effective for April 1st, 2011. You can also login to our Member Section of the website here to change your information.

How do I cancel my membership?

If you have completed your term, and your account is up to date, you can mail your request to your local club by certified mail with a return receipt request. Cancellation requests can also be submitted via our website (click here). All requests must be received 15 days prior to the next billing date or another debit will be made as scheduled. Please Note: if you cannot use the club due to medical issues or pregnancy, you can suspend your membership with a doctor’s note instead of canceling!

How do I suspend my membership?

If you cannot use the club due to medical issues or pregnancy, you can suspend your membership with a doctor’s note. A Suspension Request should be completed at the Service Desk. We require 15 days notice for any changes to your membership. There is no fee for medical or pregnancy suspensions. If you need to request suspension for extended travel, there is a $2.50 fee per bi-weekly billing cycle.